• 0191 3864034
  • kemblegallery@gmail.com

Frequently Asked Questions

If your question isn't listed below, please contact us with your query and we'll be happy to help!

Do you provide a click & collect service?

Yes we do! Place your order as usual & select the "click & collect" option from the menu at checkout.

You will receive an email to confirm that your order is ready for collection. Please wait until you have received the email informing you that your order is ready for collection, as it can take up to 3 working days to process your order. 

Please ensure you have a copy of your order confirmation, either as a print out or viewable on your phone.

There is no minimum order value for click & collect.

If you have any questions regarding click & collect, please contact us.






Prohibited & Restricted Items for Posting

Prohibited & Restricted Items for Posting.

Due to postage restrictions we can not post the following outside of the U.K.


Alcohol - inks / solvents containing alchohol


Flammable liquids

Sharp Objects 


Please check with us before purchasing.


Last Post Dates for Christmas

Last Christmas Postal Dates*

*As recommended by Royal Mail

Do you accept Artist Submissions?

We are always happy to consider applications from new artists. Please read through the following information before applying.

We are only able to accept applications via email. 

The Kemble Gallery works on a sale or return & commission only basis.

Things to include your application:

  • Images of your work - you may submit up to a maximum of 10 images of your work by email.
  • Links to your website, online shop, and social media.
  • A biography and / or Artist’s Statement, which tells us about yourself as an artist & your work.
  • The retail prices & dimensions of the artwork. Please note: the Kemble Gallery is a small gallery  and we are unable to accept outsized pieces of work and large sculptures. We recommend you visit the space before applying.

Submission Process:

Your work will be considered by our committee. Due to the high number of submissions we receive we are only able to respond to successful applicants. We regret that we can not give feedback to unsuccessful applicants.

Successful Applicants:

Successful applicants will be notified by email within 12 weeks from the date of submission. You will be asked to come into the Kemble Gallery via appointment to discuss & show examples of your work.

Email submissions to: Sophy Nixon, Manager




How do I return an item? Please read our returns policy.


If you are unhappy with your purchase for any reason, please contact us! 

How to return an item:

1. Email us to explain why you’re returning the product at info@kemblegallery.com

2. Pack the return in the original packaging or suitable packaging. Please include your order number and sender’s address.

3. Return the product via registered post. The customer is responsible for return postage costs, unless the item is damaged or defective. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel and obtain proof of postage from the Post Office. The Kemble Gallery will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Return Address:

The Kemble Gallery & Art Shop

62 Saddler Street 



Returns Policy

•If you paid via the online shop at kemblegallery.com, The Kemble Gallery will refund payment to the card used for the purchase.

•If you paid via telephone order, please call us on 0191 386 40 34 and we will refund your payment over the telephone.

•Returns sent without our prior approval will not be accepted and may not be refunded. 

•You are responsible for any return shipping costs unless the item is damaged or incorrect. If the item is damaged or incorrect, please pay the shipping costs, and then we will reimburse you these costs once we have received the item. We apologise for any inconveniences this may cause you.

•The Kemble Gallery will package your parcel to the highest standard, however, things happen and if your item should arrive damaged or defective, please email us a photo of the item(s) at info@kemblegallery.com so we may verify the damage. We will replace the damaged goods at no extra cost to the customer.

•If you received an incorrect item, please provide a photo of the item(s) incorrectly received. We recommend referring to your confirmation email to confirm that the item received does not match what was ordered.

•If an incorrect item or size was received, please be sure to properly indicate this in the form where required instead of in the notes section so your request can be efficiently and correctly processed.

•The Kemble Gallery only accepts unused items in the original packaging. Returns sent in used or worn conditions will not be accepted and may not be refunded.

•Deposits are non-refundable.

•Payment Processing Platform charges are non-refundable.

•There may be non-refundable additional costs, for instance administration charges at the discretion of the Kemble Gallery.


Refund Policy

Refunds can only be issued to the original payment method. Refunds cannot be issued to a different method than was originally used at checkout.

Shipping charges will only be refunded if:

A refunded product was damaged, incorrect, or missing from an order and its weight affected the original shipping cost.

Refunds or returns will begin processing once the customer has notified The Kemble Gallery of the reason for the return.

A refund will only be given, once we have received the item (s). Please note that it takes 5 - 10 business days or longer, depending upon the bank to 

process the refund to the original payment method and for it to correctly appear on any statements. 

If for some reason, the original method of payment is no longer available or valid, we can offer to refund the amount in the form of a gift card for The Kemble Gallery.

Cancellations Policy

If you wish to cancel your online order for any reason, you must contact us immediately after purchase. If you have received a notification that your order is processing, it may already be out for delivery.

Please contact us via telephone from 10 - 5 pm Tel: 0191 386 40 34 

Please note we do not have an answering machine, so if you need to contact us outside of Gallery opening hours please email us: info@kemblegallery.com


If you have any questions or queries regarding the Returns & Cancellations Policy, please contact us and we’ll be happy to assist!


Tel: 0191 386 40 34

What is your Privacy Policy?


The Kemble Gallery (“us”, “we”, or “our”) operates the https://www.kemblegallery.com (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.kemblegallery.com

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

The Kemble Gallery uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues


Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Kemble Gallery will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

The Kemble Gallery may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of The Kemble Gallery
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google AnalyticsGoogle Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: info@kemblegallery.com

What is your Sustainability Policy

Sustainability Policy:

The Kemble Gallery & Art Shop is committed to becoming more eco friendly and cutting down on the amount of plastic & waste materials. We are looking into ways to replace plastic or unsustainable materials where possible, whilst not compromising on sufficient packaging for breakable & fragile items.


All of our shopping our bags are now paper bags, which are sourced from an independent wholesaler who use sustainable materials. 

Parcel Packaging:

We are mindful of how we use packing materials for our online orders. We want our parcels to look nice inside & out for our customers but we also want to reduce waste, therefore we re-use cardboard packaging & bubble wrap where possible. 

Parcel Tape:

We have replaced plastic tape with paper gummed tape to make it easier for our customers to recycle or even better to re-use our packaging.

Tissue Paper:

We use sustainably sourced, acid free tissue paper.

Bubble Wrap:

We are in the process of replacing bubble wrap with a more sustainable alternative, which gives the same amount of protection during transit.

Artists Products:

Our artists are also working on how to reduce the amount of plastic & waste they use. However, many prints & cards are still packaged in plastic sleeves to protect them from damage. Some artist’s are using biodegradable packaging or have decided to use zero / minimal packaging. 

Artist Product Delivery Packaging:

Any packing materials we receive in our deliveries is re-used in some way. We receive our artist product deliveries in cardboard boxes, which we re-use to pack our orders. Often, large sheets of paper are packaged in clear plastic bags, which we also re-use where possible.

Any Suggestions?

We are looking into alternative packaging materials that don’t cost the Earth, literally! 

Contact Us:

If you have any eco friendly packaging idea, we’d love to hear from you!

Loyalty Card Terms & Conditions

The Kemble Gallery & Art Shop Loyalty Card Terms & Conditions.

Stamp & Save!

Spend a minimum of £10 on Art Supplies to receive one stamp.

Collect 10 stamps (full card) to redeem £10 off Art Supplies.


Full Loyalty Cards:

Spend a minimum of £10* to redeem £10 off to use a fully stamped loyalty card.

Full loyalty cards must be presented at the time of purchase to redeem £10 off. 

The Kemble Gallery & Art Shop keeps all used fully stamped loyalty cards.


Other Information:

Forgotten your loyalty card? No problem, we can stamp the purchase receipt and the stamps can be transferred to the loyalty card on your next visit. We regret that we can not accept only stamped receipts as proof of loyalty card discount. Stamps must be presented on one of our cards.

The Kemble Gallery & Art shop will only accept our own printed loyalty cards. 

Loyalty cards are for use on Art Supplies only and can not be redeemed against fine art prints, originals & gifts.


Loyalty stamp cards do not have an expiry date, however the Kemble Gallery & Art Shop reserves the right to withdraw the loyalty card scheme at any time and without prior notice.


*Where the total purchase amount is just under £10 it is at the Manger's discretion that a stamp will be given.







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