• 0191 3864034
  • kemblegallery@gmail.com

Frequently Asked Questions

If your question isn't listed below, please contact us with your query and we'll be happy to help!

Do you deliver to the EU & Internationally?

Yes, we do! Please contact us for a quote.

Please be aware that delivery will take longer depending upon your location and country.

Please note that delivery charges can be expensive for heavy, bulky items.

From January 2021 all parcels posted to the EU will require a customs form, as the U.K. will have left the EU.

The customer is responsible for any customs charges and customs clearance process varies from country to country and can take anything from 1 week to 1 month to clear. If your parcel doesn't arrive after 1 month, please contact us.

Do you provide a click & collect service?

Yes we do! Place your order as usual & select the "click & collect" option from the menu at checkout.

Due to the imposed COVID-19 month-long lockdown click & collect orders can only be collected on select days & times. 

Click & Collect days during lockdown: Wednesday & Saturday from 11 - 3 p.m.

To allow for social distancing there will be a limit of one customer allowed indoors at any one time.  

You will receive an email to confirm that your order is ready for collection.

You do not have to make an appointment, simply arrive on the specified days between 11 a.m. and 3 p.m. to collect your order.

Please ensure you have a copy of your order confirmation, either as a print out or viewable on your phone, when you go to collect your order as well as a form of identification.

There is no minimum order value for click & collect.

If you have any questions regarding click & collect, please contact us.

 

 

 

 

 

Prohibited & Restricted Items for Posting

Prohibited & Restricted Items for Posting.

Due to postage restrictions we can not post the following outside of the U.K.

Aerosols

Alcohol - inks / solvents containing alchohol

Batteries

Flammable liquids

Sharp Objects 

Solvents

Please check with us before purchasing.

 

Last Post Dates for Christmas

Last Christmas Postal Dates*

*As recommended by Royal Mail

 
Due to COVID-19 Restrictions still in place world wide, these postal dates are a guide. There is no guarantee your parcel will arrive in time for Christmas due to postal delays. 
 

Friday 4 December
Australia, New Zealand

Wednesday 9 December
Africa, Asia, Caribbean, Central and
South America, Far and Middle East

Thursday 10 December
Canada, Cyprus, Malta

Friday 11 December
Greece, Eastern Europe
(except Czech Republic, Poland and
Slovakia) and Turkey

Saturday 12 December
Czech Republic, Finland,
Italy, Poland, Sweden, USA

Wednesday 16 December
Austria, Denmark, Germany, Iceland,
Netherlands, Norway, Portugal,
Slovakia, Spain, Switzerland

Friday 18 December
Belgium, France, Ireland, Luxembourg

Monday 21 December
UK

Sign up to our newsletter for great offers