• 0191 3864034
  • kemblegallery@gmail.com

Frequently Asked Questions

If your question isn't listed below, please contact us with your query and we'll be happy to help!

Do you deliver internationally?

Yes, we do! Please contact us for a quote.

Please be aware that delivery will take longer depending upon your location and country.

Please note that delivery charges can be expensive for heavy, bulky items.

The customer is responsible for any customs charges and customs clearance process varies from country to country and can take anything from 1 week to 1 month to clear. If your parcel doesn't arrive after 1 month, please contact us.

Do you provide a click & collect service?

Yes we do! Place your order as usual & select the "click & collect" option from the menu at checkout.

Due to our phased re-opening for COVID-19, click & collect orders can only be collected during opening hours. We are currently open Mon & Sat 11 - 2 p.m.

You will receive an email to confirm that your order is ready for collection.

Please ensure you have a copy of your order confirmation, either as a print out or viewable on your phone, when you go to collect your order as well as a form of identification.

There is no minimum order value for click & collect.

 

 

 

 

 

Prohibited & Restricted Items for Posting

Prohibited & Restricted Items for Posting.

Due to postage restrictions we can not post the following outside of the U.K.

Aerosols

Alcohol - inks / solvents containing alchohol

Batteries

Flammable liquids

Sharp Objects 

Solvents

Please check with us before purchasing.

 

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